The struggle - challenging
De Budelse had created an innovative customer platform, called BuDi, that consisted of 3 key elements: a webshop to order products, a product generator to design the products and a logistics module to manage order processing, payment and distribution. The goal: minimize outsourcing marketing material handling to external agencies (such as design or translation) and optimize the insourcing on the customer side. In short, offer the customer full control over the entire marketing content creation process. Solid plan, so the company’s ICT department designed the whole set-up. Patrick Killian, ICT project manager at De Budelse, stated: “Creating everything in-house is a time-intensive process, but it’s worth it. Account management, accounting, that information is too sensitive to outsource.” Except the product generator. Why create this in-house if and when the market has something ready-made on offer?
The solution - flexible
The team shopped around for a product generator that would fit the needs. Mr. Killian remembers: “It was pretty obvious we’d go for CHILI publisher. The software’s open API was music to our ICT ears. We could cherry-pick what we needed and integrate the solution in a tailored manner into our template. Worked like a charm, from the very start.” Customers can now incorporate their specific look and feel into the webshop, making sure their products are linked to their template in the product generator. In the development process of their one-stop-shop web2print webshop three elements were crucial. The solution as a whole had to be functional, flexible and offering the customer maximum freedom in managing their order, creation, production, payment and delivery process. Whether an in – or outsourced resource, these requirements have to be met, CHILI publish was suited to oblige.
The benefits - controllably free
CHILI publisher offers the users both maximum freedom and maximum control within the platform’s flexibility. The customer is in full control of the template, product selection, design changes, up to 3D-presentations of the product. The following flow steps are equally automized, from production to logistics to payment. Every part on its own is exceptionally efficient and functional. Making BuDi as platform, with the CHILI Publisher software at the core of the system, so very powerful and valuable to its users.